Product Compatibility

Q: Do you support Heartmate VAD?

A: Yes, our shirts are designed to fit both Heartmate 2 and Heartmate 3 devices comfortably.

Q: Are your products compatible with other VAD brands? 

A: While we've optimized our designs for Heartmate devices, many of our products are versatile enough to accommodate other VAD brands. Please contact our customer support for specific compatibility information.

Q: Can your products be used with other medical devices?

A: Our primary focus is on VAD devices, but some of our products may be suitable for other medical devices. We recommend contacting us directly to discuss your specific needs.

Product Range

Q: What type of VAD Vests do you offer?

A: We currently offer two main styles of LVAD-friendly tops:

1. A shirt with sleeves for full coverage
2. A tank top for warmer weather or layering

Q: What type of VAD Gear and Clothing do you sell?

A: Our current product line includes:

• LVAD-friendly shirts
• LVAD-friendly tank tops
• LVAD-compatible shorts We're continuously expanding our range based on customer feedback and needs.

Q: Do you offer LVAD bags?

A: We don't currently offer LVAD bags. However, we're always looking to expand our product line. If you're interested in helping us bring LVAD bags to market, please contact us. Your input is valuable in shaping our future offerings.

Q: Do you offer sizes for children or teens with VADs?

A: At present, our focus is on adult sizes. However, we're exploring the possibility of expanding into youth sizes. Please sign up for our newsletter to stay updated on new product releases.

Product Features

Q: Can I wear your LVAD t-shirt under my regular clothes?

A: Yes, absolutely! Our shirts are designed with layering in mind. They're made from compression material that holds your equipment close to your body, creating a smooth silhouette that works well under other clothing.

Q: Does your clothing hold LVAD Batteries?

A: Yes, our designs include multiple integrated pockets specifically for LVAD batteries. This feature is available in both our shirts and shorts, allowing for convenient and discreet battery storage.

Q: What materials are used in your products?

A: We use high-quality, breathable compression materials that offer comfort, durability, and ease of care. The exact blend may vary by product, but we prioritize fabrics that are gentle on the skin and can withstand frequent washing.

Q: Are your products machine washable?

A: Yes, all our products are machine washable. We recommend following the care instructions on the label for best results and longevity of the garment.

Ordering and Shipping

Q: How long does shipping take?

A: Shipping times vary depending on your location. Typically, domestic orders are delivered within 3-5 business days, while international shipping may take 7-14 business days.

Q: Do you ship internationally?

A: Yes, we do offer international shipping to many countries. Shipping costs and delivery times may vary. Please check our shipping policy or contact customer support for more details.

Q: What is your return policy?

A: We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been worn or used, unless they are defective.

Custom Orders and Future Products

Q: Can I request custom modifications to your products?

A: While we don't currently offer customization services, we're always open to suggestions for improving our products. Please reach out to our customer service team with your ideas.

Q: Are you planning to expand your product line?

A: Yes, we're continuously working on new products to meet the needs of our VAD community. Sign up for our newsletter to be the first to know about new releases and to provide input on future products.

Support and Resources

Q: Do you provide resources for new VAD patients?

A: While we're not medical professionals, we do offer a blog with articles about living with VADs, including tips for adapting to life with a VAD. We also encourage you to join our community forums where you can connect with other VAD patients.

Q: How can I contact customer support?

A: You can reach our customer support team via email at info@m-217.com, or through our website's chat feature during business hours.

Remember, if you have a question that's not addressed here, please don't hesitate to contact us directly. We're here to help!